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Customer Service

Returns Policy

BE SURE TO READ PRODUCT DETAILS CAREFULLY BEFORE ORDERING.
PRODUCT DIMENSIONS ARE SPECIFIED CLEARLY.
PHOTOS, DEPENDING ON ANGLE, MAY CAUSE PRODUCTS TO LOOK SMALLER OR LARGER THAN THEY ARE.

Items CANNOT be returned or refunded unless we determine that you have received an incorrect or defective item through our error.  If this is the case, we will correct the order.

Missing blocks from newly purchased Jenga Giant or Jenga XXL games will be replaced within 30 days of the date of purchase if the request for replacement is accompanied by date and location of purchase and a copy of the sales receipt.



Shipping

We currently only ship inside the Continental US and to Canada (prices in USD).  Orders that require shipment to Alaska and Hawaii need to have a shipping address inside the Continental US, or additional freight charges will apply.  You may be able to purchase JENGA GIANT elsewhere and receive it outside of the Continental US and Canada.

 

 

Website Privacy Policy  (Last Updated: February 3, 2015)

This Privacy Policy ("Policy") explains how Art’s Ideas, Inc. and its subsidiaries and affiliated companies that operate within the United States ("Art’s Ideas") may collect, use and disclose your personal information. This Policy applies to information we may collect when you use our websites where this Policy is posted (collectively, the "Services").

We may change the provisions of this Policy at any time and will indicate when changes have been made by revising the date at the top of this Policy. Your use of the Services, or any portion thereof, following the posting of such changes shall constitute your consent to such changes. We encourage you to review this Policy whenever you access the Services to make sure that you understand our information collection, use and disclosure practices. If we make material changes to this Policy, we will provide you with additional notice of such changes and request your affirmative consent before using or sharing previously collected information in a materially different way.

What information does Art’s Ideas collect?

Information That You Provide

Art’s Ideas may collect information that you provide when you use the Services, such as when you: (1) create an account; (2) make a purchase; (3) participate in contests, events or promotions; (4) send questions or comments via email or live chat to Art’s Ideas customer support; (5) submit your resume to us online; (6) fill out online surveys; (7) otherwise communicate with us through the Services; or (8) provide information necessary to obtain parental consent. The types of personal information that you provide may include your name, email address, telephone number, postal address, credit card information, birth date and other contact or identifying information that you choose to provide. We may also collect your gender, toy and game ownership and preferences when you provide this information at the same time as your name or other contact or identifying information, or we may combine these data points with your personal information in the future. If you are under the age of 13, only your parent or guardian can provide any personal information to us for purposes of registration and other online activities.

Information We Collect Automatically From You

When you access or use our Services, we may also automatically collect information about you. For example, when you visit our websites, we collect information about your computer's operating system, Internet Protocol ("IP") address, access times, browser type and language and the URL of the website you visited before navigating to our Services. If you access our Services via a mobile device, we may also collect your first name or username (depending on which you would like to use), device make and model, mobile carrier, operating system version, language your device is set to, mobile web browser type and version, the country in which you are using your device, and analytics used to collect aggregate data on app usage, downloads, number of users, sessions, frequency of use, retention, territories, and in-game events.

We do not ask you for, access, or track any location-based information, other than country-level information, from your mobile device at any time while downloading or using our mobile applications or Services. We will collect your country-specific location so that we are able to provide you the appropriate version of the application. 

We send out push notifications to inform you of new features within the games and inform you when we have updated themes within the application. If you do not wish to receive these types of communications, you may opt-out when you install the application or turn them off at the device-level.

To collect this information, we use the technologies identified below:

Cookies: Cookies are small data files stored on your computer or mobile device by a website. Among other things, cookies help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. In addition, when you view a video on our Services, we may set a "flash cookie" (sometimes called a "flash object") on your computer or device. For more information about cookies, and how to disable them, please see "What are my information choices?" below. 

Clear GIFs: Clear GIFs, sometimes called "web bugs" or "web beacons," are small electronic images that are placed on a web page or in an email message. We may use clear GIFs to monitor user behavior, deliver cookies, collect information, count visits, understand usage and campaign effectiveness and to tell if a recipient has opened and acted upon an email.

Log Files: Log files record website activity on our Services and enable us to gather statistics about our users' browsing habits. These entries help Art’s Ideas determine (among other things) how many and how often users have accessed or used our Services, which pages of our Services they've visited, and other similar data.

We may associate the information we collect from these technologies with other personal information that you provide for the purposes described in this Policy. 

Information We Collect from Third Parties We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a third-party social networking site, we will have access to certain information from that site, such as your name, account information and friends, in accordance with the authorization procedures determined by such third-party social networking site.

Website Analytics We may use analytics services and software provided by third parties to help us understand how users access and use the Services. These tools and services place cookies, web beacons and other devices or technologies on our Services to enable them to track traffic data. The data collected typically would include information such as your IP address, your Internet Service Provider, your web browser, the time spent on web pages, the links clicked, and the advertisements viewed on those pages. We may use this information to improve our Services and your experience, to see which areas and features of our Services are popular, and to count visits.

Third-Party Advertising We may allow third parties to serve ads on our Services and we may engage third parties to place ads for our products and services on other websites. These third parties place cookies, web beacons and other devices or technologies within the ads. When you click or scroll over any of these ads, these third parties collect information about your use of the Services and other third party websites. The data collected typically would include information such as your IP address, your web browser, web pages viewed, time spent on pages, links clicked and whether you purchased an advertised product. These third parties use this information to deliver advertising and/or content targeted to your interests. For more information about targeted advertising in connection with these third parties, and how to opt-out, please visit: www.networkadvertising.org/managing/opt_out.asp or www.aboutads.info/choices.

How does Art’s Ideas use my information?

Use of Information We may use personal information collected through our Services for purposes described in this Policy or otherwise disclosed to you on or in connection with our Services. For example, we may use your information to: • Send you advertising or promotional materials, including information about new products, contests, features and enhancements, special offers and other events of interest from Art’s Ideas and our select partners; • Operate and improve our Services; • Provide and deliver the products and services you request, process transactions, and to send you related information, including confirmations and invoices; • Send you technical notices, updates, security alerts and support and administrative messages; • Respond to your comments, questions and requests and provide customer service; • Monitor and evaluate trends, usage and activities in connection with our Services; • Personalize and improve the Services and provide ads, content, communications or features that match user profiles or interests; • Link or combine with other information we get from third parties to help understand your needs and provide you with better service; • Monitor performance of the application, overall usage of the application and user retention rates, track how users are engaging in the game, identify which application features are least and most utilized, identify problem areas within the application, and inform design development for future application updates; and Art’s Ideas may store and process personal information in the United States and other countries.

With whom does Art’s Ideas share my personal information?

Sharing of Information We do not share your personal information with third parties other than as described in this Policy or in connection with the Services, including: • With your consent, including if we notify you through our Services that the information you provide will be shared in a particular manner and you provide such information; • With third party vendors, consultants and other service providers who are working on our behalf and need access to your information to carry out their work for us. These entities have agreed to maintain the confidentiality, security, and integrity of the personal information they obtain from us, and, unless we notify you otherwise and provide you with an opportunity to opt-out, will not use your personal information for any purpose other than as described in this Policy. • When we believe it is necessary or appropriate to (i) comply with applicable law or legal process or to respond to lawful requests or legal authorities; (ii) protect the rights and property of Art’s Ideas and our employees, agents, users and other third parties, including to enforce our agreements, policies and Terms and Conditions of Use and protect against fraudulent, abusive, inappropriate, or unlawful use of our Services; and (iii) protect the safety of Art’s Ideas our users or any third party; and • In connection with, or during negotiations of, any merger, sale of company assets, bankruptcy or reorganization, financing or acquisition of all or a portion of our business to another company. We may also share aggregated information or information that we have collected from you while on our website, including on co-branded pages and where we have taken reasonable measures to de-identify such information.

Social Sharing Features The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button or widgets), which let you share actions you take on our Services with other media, and vice versa. The use of such features may enable the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides these features. These features may also collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the features to function properly. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.

Linking to Third Party Sites To provide relevant information not found on our Services, to facilitate online shopping, and to allow you to interact with other websites and/or applications in which you may have accounts (such as Facebook and other social media sites), Art’s Ideas may provide links or embed third-party applications that allow login from our Services to third party websites. Art’s Ideas will notify users when they are leaving the Services or otherwise indicate that you will be going to a third-party's site. Your use of these third party websites and/or applications is subject to the third parties' privacy policies, and we encourage you to read the third parties' privacy policies before submitting personal or other information or using the websites and/or applications.

What are my information choices?

Regarding Personal Information If you have registered with our Services, you may at any time review and/or update the contact information we have for you or inform us that you want us to remove your information from our database by either visiting the online profile section of one of our Services or contacting us at customerservices@artsideas.biz. If you choose to send us an email, please be sure to include in your message, the name of the website at which you registered and the email address you used to register so that we can verify your request. We will respond to all access requests within 30 days. 

Regarding Cookies Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Services. For more information about how to delete or disable flash cookies please visit www.adobe.com/products/flashplayer/security. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Regarding Promotional Communications You may opt out of receiving promotional emails, text messages or mail from Art’s Ideas by declining to receive such communications at the time of registration or at the time you otherwise provide the information to us. You may also opt-out of receiving promotional emails or text messages by following the instructions in those emails or text messages or by sending an email to customerservice@artsideas.biz.

If you opt out, we may still send you transactional or relationship messages, such as emails about your account or our ongoing business relations. 

Safeguarding Your Personal Information Art’s Ideas has established policies to protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction. For example, Art’s Ideas has established policies to provide you with a reasonably secure connection when you create an account or enter payment information (encrypted) for the purchase of a product.

Art’s Ideas retains your information for business purposes, for as long as your account is active, and/or as long as is reasonably necessary to provide you with our products and services. We will also retain your information as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time.

Contact Us If you have questions or concerns regarding this Policy, you should first contact Art’s Ideas using the following contact information:

Customer Service

Art’s Ideas
3435 Ocean Park Blvd., Suite 107-75
Santa Monica, CA  90405
customerservice@artsideas.biz
(310) 424-4527